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About

I’m a people-oriented product design specialist and founder with 15 years of experience in design leadership. I specialise in UX and the growth and leadership of cross-functional design teams.

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In my current role, I am responsible for defining and executing the UX strategy across a multi-national FTSE 100 company. I lead a multidisciplinary team of researchers, designers, and developers across the Group’s global business units. I work closely with senior leadership, product owners, and technical teams to plan, prioritise, and deliver solutions that drive business value and align with our corporate strategy. I introduced DesignOps, launched the Group’s first design system and created the Group Digital Innovation Framework. ​

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Personal Philosophy​

I believe in building sustainable, scalable design capabilities. My role is to create systems, rituals, and culture that empower teams to do their best work. 

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Working Style​

My leadership style is grounded in trust, clarity, and systems thinking. I focus on building sustainable design capability, not heroics.

 

I believe that strong teams thrive on shared language, thoughtful rituals, and a deep connection to the business problem. I aim to coach others into confident, independent thinkers and build the conditions where great work happens by design.

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Beyond Work​

​Outside of work, I’ve spent the past six years coaching a girls’ football team, shaping confidence, teamwork, and strategy on the pitch. It’s taught me as much about leadership and motivation as any professional role ever could. I am trying to learn piano and guitar and produce my own music.

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2023 - present

Head of User Experience

Spirax Group

DesignOps and a new Design System.

Created the Group Digital Innovation Framework.

2019 - 2022

Head of User Experience

Curtis Fitch Ltd

Led UX for De Beers’ digital transformation

$500m revenue

2018 - 2024

Founder, Director

Research & Experience Design Ltd

Strategic consultancy to design agencies

DesignOps support for in-house product teams

2013 - 2018

Head of User Experience

Iress Ltd

Built and grew UX capability

Introduced a bespoke design system

2010 - 2013

Senior Design Manager

BAE Systems

Led design on multi-million pound projects

Award-winning TfL designs for London 2012

2000 - 2010

Various User Experience Roles

In-house & agency positions

Various design roles

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© 2026 by Fred Pensom

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